Shipping & Returns

All you need to know about Packaging, Delivery, Returns

 

– PACKAGING –

Gift Box  – all packed up and ready to go!

Buying a handmade piece of fine jewellery is a special purchase, and we give all of our pieces the royal treatment before sending them off to their lucky recipient. All items will be packed securely in a minimally designed gift box, which is tied up with an elegant ribbon before being sent off. If you require a gift card to accompany the piece, please contact Amanda with a simple message to be included.

 

– DELIVERY –

Dispatch times

Items will be dispatched once the item has been given its finishing touches in the workshop and payment is received:
– In stock items can be ready to dispatch in 1-2 working days.
– Items displayed in our Shop that out of stock can be ready to dispatch in 3-14 working days.
– Bespoke items typically take 3-12 weeks, but this timing depends on the complexity of the order. Please visit our Commissioning Process page for more information.
Please contact Amanda if you have a specific schedule to meet or would like to know the exact shipping schedule of your order. She will do her best to accommodate your deadline.

UK Customers
We offer two levels of delivery, both of which are recorded and fully insured. You may also wish to collect the item yourself from Amanda’s London studio located in Hatton Garden:
1. Free UK shipping via Recorded First Class Royal Mail. This service will normally take 3-5 working days to reach you once the item is dispatched. A tracking number is provided and signature is required.
2. Next Day Special Delivery. This service will normally take 1-working day to reach you once the item is dispatched. A tracking number is provided and signature is required.
3. Studio collection. If you’d like to come and collect the piece in person and meet Amanda, this is also a

European Customers
We offer two levels of recorded and fully insured delivery to our European neighbours:
1. Standard Airmail via ParcelForce. This service will normally take 5-10 working days to reach you once the item is dispatched. A tracking number is provided and signature is required.
2. Priority via FedEx or DHL. This service will normally take 1-2 working days to reach you once the item is dispatched. A tracking number is provided and signature is required.

International Customers (outside Europe)
We offer two levels of recorded and fully insured delivery to countries outside of Europe:
1. Standard Airmail via ParcelForce. This service will normally take 5-14 working days to reach you once the item is dispatched. A tracking number is provided and signature is required.
2. Priority Airmail via FedEx or DHL. This service will normally take 1-3 working days to reach you once the item is dispatched. A tracking number is provided and signature is required.

Please be advised the recipient will be responsible for any international custom duties or taxes that may be applied at the destination’s country; these are normally collected by the carrier at the time of delivery.
We will notify you when your item is dispatched and send you the tracking number of your parcel. Please note that we cannot be held responsible for any parcels lost in transit.

 

– Returns, Exchanges, and Refunds –

Returns Policy

If you are not completely satisfied with your purchase, we are very sorry to hear that. Please read our policies below for your options to return or exchange your piece.

Policy for Shop Orders

Items purchased from Amanda’s Shop are eligible for a full refund or exchange, but please note they will be accepted at the discretion of Amanda Li Hope and are first subject to a quality assurance check when received. Any items that show signs of wear, have been damaged, resized or altered by a third party will invalidate our return policy and will not be accepted for an exchange or return.

Exchanges – We offer exchanges up to 14 days after the item has been received. Please email us info@amandalihope.com with your name, order reference, reason for the exchange, and name of the item you would like to exchange it for.
As soon as we have received your email, we will acknowledge your request and provide return address to ship the item to.
The item should be sent back in its original packaging, be in its original state and sent via trackable delivery service. We can assist you in arranging an insured shipping method. We do not take responsibility for the return shipping cost when an item is exchanged unless the original item was faulty.

Refunds – We offer refunds for items you do not wish to keep up to 7 days after the item has been received.
Please email us info@amandalihope.com with your name, order reference, and reason for the return.
As soon as we have received your email, we will acknowledge your request and provide return address to ship the item to.
The item should be sent back in its original packaging, be in its original state and sent via trackable delivery service. We can assist you in arranging an insured shipping method. We do not take responsibility for the return shipping cost when an item is exchanged unless the original item was faulty. We will process the refund via the same method of payment as the original purchase was made.

Policy for Bespoke Orders

Bespoke orders are subject to the same terms and conditions as for those listed above in the ‘Shop Policy’, with the exception that the 50% deposit taken during the commissioning process is non-refundable (Amanda will also have made this clear during the commissioning process too). The remaining 50% of the payment originally taken can either applied as credit towards a different piece or as a refund upon the return of the piece.